Privacy

Users of our services and/or our web site(s) agree to be bound by the terms of the “Grove Street Taxi & Limousine Service” rules and/or regulations. User access to and use of the site(s) is subject to all applicable international, federal, state and local laws and regulations. “Grove Street Taxi & Limousine Service”, its subsidiaries and affiliates requires that all the visitors to our site(s) on the World Wide Web (the “site”) and all the users of our service(s) adhere to the following rules and regulations.

By accessing the site, making a reservation or using our service(s) you indicate your acknowledgment and acceptance of these terms and conditions and further expressly authorize “Grove Street Taxi & Limousine Service” to charge your credit card in full or part for your reservation; including but not limited to, charging your credit card in full for the reservation should you be considered a “No-Show”, where service is deemed rendered whether you enter the vehicle or not.

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Credit Card/Voucher Presentation to Chauffeur:
All Clients are required to present their driver with the actual physical credit Card provided at time of booking/payment along with a valid government ID; unless a signed 3rd party authorization with required documents has been placed on file prior to pick-up or a Corporate Account has been activated and all required documents received.

Wait Time for (Point to Point Transfers):
We provide up to five minutes grace period at pick-up; before wait time charges apply at the hourly rate of the vehicle, billed in fifteen minutes increments.

Wait Time for (Airport Arrival Transfers):
For wait time charges, quotes and fares, please Contact Us .
We provide up to 30 minutes of free wait time for domestic arrivals (up to 45 minutes of free wait time for Int’l Arrivals requiring Customs Clearance) on each Airport Arrival Transfer for you to deplane and obtain your luggage. If you do not meet your Chauffeur or call us within 30 minutes (45 minutes for Int’l Arrivals requiring Customs Clearance) of your plane landing, we will consider you a “No-Show” and you will be charged in full for the reservation.

Hourly Reservations and Posted Minimums:
Hourly orders are billed the number of hours you ordered the vehicle for; then in fifteen minutes increments thereafter. Minimum posted number of hours; is only the minimum number of hours we will accept an order for, not what you will be billed for. Reductions in the amount of time ordered are not permitted once an order is confirmed.

Deposit Policy:
A deposit of 25% of the total initial price (charged to the credit card of the party paying for the reservation) is required to hold the vehicle. All Deposits are non-refundable; even if you cancel within the prescribed time frames. The balance in full will be due should you fail to cancel by the prescribed time frame or were considered a “No-Show” at p/up time.

Change Policy:
A change fee of $25 may apply.
All changes are subject to availability.
All changes must be received by phone.
Changes can not be made with drivers or on-line.

If a change cannot be accommodated & results in a cancellation, you will be charged in full for the order.

Reductions in the amount of time or vehicle size ordered are NOT permitted once an order is confirmed.

For US/CDN – “Point to Point” and “Airport Transfers”:
All changes must be made at least 48 hours prior to p/up time.

For Weddings & Grad Packages:
All changes must be made at least one month prior to p/up time.

For Hourly Charters, Specials & Tours:
All changes must be made at least 72 hours prior to p/up time.
Changes to standard hourly reservations are NOT permitted once an order is confirmed.

For International Reservations (Outside US/Canada):
All changes must be made at least one week prior to p/up time.

Cancellation Policy:
Cancellations are accepted by phone only.
If you cancel by the prescribed time frames, the balance is waived.
If you fail to cancel by the prescribed time frame, you will be charged in full for the order.

For “Point to Point” and “Airport Transfers”:
Cancellations must be received no less than 48 hours prior to p/up time.
Round-trip orders must be cancelled as two separate orders.

For Weddings & Grad Packages:
Cancellations must be received no less than one month prior to p/up time.

For Hourly Charters, Specials & Tours:
Cancellations must be received no less than 72 hours prior to p/up time.

For International Reservations (Outside US/Canada):
Cancellations must be received; no less than one week prior to p/up time.
Round-trip orders must be cancelled as two separate orders.

Rates & Billing:
All rates are subject to audit after order completion; to include actual road tolls, parking fees, airport fees,
additional stops, wait time, etc. Hourly jobs are billed the number of hours you ordered the vehicle for; then
in fifteen minutes increments thereafter. Minimum posted number of hours; is only the minimum number of
hours we will accept an order for not what you will be billed for.

All rates are billed, including, applicable fees/taxes and a 15% Gratuity. If you would like to provide an
additional gratuity it is at your sole discretion. If you choose to provide an additional cash gratuity; it is at
your sole discretion, and is only in addition to the 15% you have already paid for. You will not receive a full
or partial refund for the 15% Gratuity by providing a cash tip to the Chauffeur.

Vehicles:
We reserve the right to substitute a vehicle by one of the same value.
Vehicle’s Image listed on any of our Websites may differ from the actual vehicle.
We reserve the right to upgrade a vehicle to accommodate a reservation at no extra charge.

Vehicle Damage/Cleaning:
The Party paying for the Reservation is responsible for all damages and/or cleaning charges incurred by the
renter and/or Party of the Renter, including but not limited to: Vomit/Sickness ($200 Cleaning Fee), Alcohol
Spillage ($100, Cleaning Fee), Broken Glassware ($10 Per Glass), Burns ($500 Replacement/Repair), Smoking
( $100 per violation ) Upholstery Tears ($500-1000, Replacement/Repair) and/or Opening a Car Door into
another Vehicle or Stationary Object ($1500-2000) etc.

Lost or Damaged Items:
We are not responsible for items that are left in/out a vehicle, lost or damaged.
We reserves the right to charge a delivery fee for returning lost items if found.
Drivers will assist with luggage if possible, but assume no liability for doing so.

Termination of any reservation by our company:
We reserve the right to terminate any reservation without refund, if the Operator/ Dispatcher on duty feels that the Renter and /or Party of the Renter is putting the Operator or the mode of transportation or the Renter/and/or Party of the Renter in danger of injury. Or, if the Renter and/or Party of the Renter are in the possession of any illegal material and/or substance, this service will be canceled without refund. We further reserve the right to refuse service in our sole discretion. This is without exception.

Uncontrollable Acts, Acts of God and/or Acts of Mother Nature
We are not responsible for acts of God, acts of Mother Nature and/or circumstances that are beyond our control; including, but not limited to traffic congestion, road conditions/closures, mechanical breakdown, accidents, flight delays, weather delays, etc.

Privacy Policy:
We do not sell, rent or disseminate your personal information to any outside third parties without an
authorization. We reserve the right to use the information supplied to provide requested services and
collect payments for services rendered in accordance with our rates, terms and policies.

Rate & Policy Changes
We reserve the right to change rates and/or policies at any time without notice.

Hyperlinking
This site may provide a link to other sites by allowing the user to leave this site to access third-party material or by bringing the third-party material into this site via “inverse” hyperlinks and framing technology (a “linked site”).“Grove Street Taxi & Limousine Service” has no discretion to alter, update, or control the content on a linked site. The fact that “Grove Street Taxi & Limousine Service” has provided a link to a site is not an endorsement, authorization, sponsorship, or affiliation with respect to such site, its owners, or its
providers. There are inherent risks in relying upon using, or retrieving any information found on the Internet, and “Grove Street Taxi & Limousine Service” urges you to make sure you understand these risks before relying upon, using, or retrieving any such information on a linked site.

No Warranties
All content, products, and services on the site, or obtained from a website to which the site is linked (a “linked site”) are provided to you “as is” without warranty of any kind either express or implied including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose, title, non-infringement, security or accuracy.

“Grove Street Taxi & Limousine Service” does not endorse and is not responsible for (a) the accuracy or reliability of any opinion, advice or statement made through the site by any party other than “Grove Street Taxi & Limousine Service” (b) any content provided on linked sites or (c) the capabilities or reliability of any product or service obtained from a linked site.

Other than as required under applicable consumer protection law, under no circumstance will “Grove Street Taxi & Limousine Service” be liable for any loss or damage caused by a user’s reliance on information obtained through the site or a linked site, or user’s reliance on any product or service obtained from a linked site. It is the responsibility of the user to evaluate the accuracy, completeness or usefulness of any opinion, advice or other content available through the site, or obtained from a linked site. Please seek the advice of professionals, as appropriate, regarding the evaluation of any specific opinion, advice, product, service, or
other content.

Limitation of Liability for Use of The Site, Linked Sites and Services
The information, software, products and descriptions of services published on the site or a linked site may include inaccuracies or typographical errors, and “Grove Street Taxi & Limousine Service” specifically disclaims any liability for such inaccuracies or errors. “Grove Street Taxi & Limousine Service” does not warrant or represent that the content on the site is complete or up-to-date.

“Grove Street Taxi & Limousine Service” is under no obligation to update any content on the site.
“Grove Street Taxi & Limousine Service” may change the content on the site at any time without notice.
“Grove Street Taxi & Limousine Service” may make improvements or changes to the site at any time.

You agree that “Grove Street Taxi & Limousine Service”, its affiliates and any of their respective officers, directors, employees, or agents will not be liable, whether in contract, tort, strict liability or otherwise, for any direct/indirect, punitive, special, consequential, incidental or direct/indirect damages (including without limitation lost profits, cost of procuring substitute service or lost opportunity) arising out of or in connection with the use of our service or the use of the site or a linked site, or with the delay or inability to use the site or a linked site, even if “Grove Street Taxi & Limousine Service” is made aware of the possibility of such
damages. This limitation on liability includes, but is not limited to, the transmission of any viruses which may infect a user’s equipment, failure of mechanical or electronic equipment or communication lines, telephone or other interconnect problems (e.g., You cannot access your Internet service provider), unauthorized access, theft, operator errors, strikes or other labor problems. “Grove Street Taxi & Limousine Service” cannot and does not guarantee continuous, uninterrupted or secure access to the web site. Specifically disclaims any liability for such inaccuracies or errors.

Limitation of liability for services provided
“Grove Street Taxi & Limousine Service” hereby disclaims any liability, whether based on contract, tort, strict liability or otherwise, including without limitation liability for any direct, punitive, special, consequential, incidental or indirect damages, in connection with the goods or services provided by any of their respective officers, directors, employees, agents, any carrier or other supplier of service, including without limitation liability for any act, error, omission, injury, loss, accident, delay or irregularity which may be incurred through the fault, negligent or otherwise, of such carrier or supplier and you hereby exonerate “Grove Street Taxi & Limousine Service” from any liability with respect to the same.

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